Terms &
Conditions
1. Overview
These Terms & Conditions govern the use of this website and the services provided by Drift & Flow (“we”, “us”, “our”).
By engaging our services or using this website, you agree to these Terms.
2. Services
Drift & Flow provides custom memorial tribute presentations, including slideshow and video creation for funeral and remembrance services.
All work is created based on materials supplied by the client.
3. Client Responsibilities
You agree to:
Provide all photos, videos, text, and music selections required for your tribute
Ensure you have the right to use all materials supplied
Review all content carefully during the revision process
We are not responsible for:
Errors in spelling, dates, or sequencing once approved
Missing or incomplete materials provided by the client
4. Materials Deadlines
To create a thoughtful and polished tribute, Drift & Flow requires sufficient time to review materials, identify any missing information, create the tribute, complete quality assurance checks and provide any included revisions.
Clients are encouraged to provide all required materials, including photographs, music selections and other requested information, at least 7 days before the service date where possible.
The minimum timeframe for receiving all required materials is 4 days before the service date.
Where materials are received less than 7 days before the service date, production timelines may be affected and revision opportunities may be limited.
Where materials are received less than 4 days before the service date, Drift & Flow reserves the right to decline or cancel the booking if there is insufficient time remaining to complete the tribute to the required standard.
Drift & Flow is not responsible for delays resulting from late submission of materials, incomplete information or delays in client responses.
5. Client Permissions
You confirm that you have permission to provide all photographs, recordings, music, written content and other materials supplied to Drift & Flow. You grant Drift & Flow permission to use these materials solely for the purpose of creating and delivering your tribute.
Drift & Flow will not use a family’s tribute, photos, voice recordings or personal content for marketing without written permission.
6. Content Supply
The quality of the final tribute is dependent on the photographs, recordings and information supplied by the client. While reasonable efforts will be made to enhance images where possible, Drift & Flow cannot guarantee improvements to photographs that are significantly damaged, low resolution or poor quality.
7. Client Approval
Clients are responsible for reviewing all draft content, including names, dates, photographs, written content and music selections, before providing final approval. Once final approval has been provided, Drift & Flow accepts no responsibility for errors that were present in the approved version.
8. Turnaround Times
Delivery timeframes are estimates and depend on:
Timely receipt of materials
Responsiveness during revisions
We will always aim to meet agreed deadlines, particularly for scheduled services, but cannot guarantee delivery where delays occur outside our control.
9. Priority Delivery
Priority Delivery is available for families requiring a faster turnaround. While every effort will be made to accommodate urgent requests, availability cannot be guaranteed.
Requests received outside normal business hours, including weekends, public holidays, or within a very short timeframe before a service, may be subject to limited availability.
Priority requests are assessed on a case by case basis and are subject to workload, timing and content requirements. Drift & Flow reserves the right to decline urgent requests where sufficient time is not available to create the tribute to the standard expected.
10. Revisions & Changes
Soft Drift includes one minor revision round, Reflections includes two minor revision rounds, and Evermore includes three minor revision rounds.
A minor revision may include small text updates, photograph substitutions, timing adjustments or similar changes.
A revision round consists of one consolidated list of requested changes submitted at the same time.
Requests that significantly alter the structure or content of the tribute may fall outside the scope of included revisions. This may include the addition of a substantial number of photographs, major changes to music selections, reordering large sections of the tribute, or other changes that require significant re-editing. Where additional work is required, any applicable charges will be discussed and approved before work proceeds.
11. Fees & Payment
Full payment is required before final delivery of the tribute
Work may commence upon deposit or full payment, as agreed
Prices are listed in Australian Dollars (AUD)
We reserve the right to pause or withhold delivery if payment is not received.
12. Cancellations & Refunds
We understand that circumstances surrounding a loss can change unexpectedly. Each cancellation request is considered individually, with care and understanding.
As our tributes are custom-created and often produced within short timeframes, refunds are assessed based on the stage of work completed at the time of cancellation.
Once payment has been received, time is reserved within our production schedule for your tribute. If a project is cancelled before work has commenced, a partial refund may be provided, however an administration and booking fee may be retained.
Once work has commenced, refunds may be reduced or unavailable depending on the amount of work completed.
Where Priority Delivery or other urgent services have been arranged, a portion of the fee may be non-refundable due to the allocation of resources and scheduling required to meet the requested timeframe.
We will always act reasonably, fairly and with compassion when assessing cancellation and refund requests.
13. Music & Copyright
Clients may request specific music; however:
You are responsible for ensuring you have the right to use any requested music
Drift & Flow does not provide licensed commercial music
We are not liable for:
Copyright infringement resulting from client-supplied or requested music
Where required, clients should obtain appropriate licences through organisations such as APRA AMCOS or PPCA.
14. Limitation of Liability
To the maximum extent permitted under Australian law:
Our liability is limited to the amount paid for the service
We are not liable for indirect, incidental, or consequential loss
This includes (but is not limited to):
Emotional distress
Loss of opportunity
Technical issues outside our control (e.g. venue playback failures)
Nothing in these Terms excludes rights under the Australian Consumer Law.
15. Australian Consumer Law
Nothing in these Terms limits, excludes or modifies any rights you may have under the Australian Consumer Law or any other applicable law. If our services fail to meet a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
These Terms operate alongside your rights under the law.
16. Delivery & File Responsibility
Final tribute files are delivered digitally via download link, client portal or other agreed method.
You are responsible for:
Downloading and checking all files promptly upon delivery.
Ensuring compatibility with the venue, funeral home or playback system.
Testing the tribute prior to the service to confirm correct playback.
Securely storing and backing up all files after download.
Where an online viewing link or client portal is provided, access is offered as a convenience only and should not be relied upon as permanent storage.
Drift & Flow recommends maintaining multiple backup copies of your final tribute on separate devices or cloud storage services.
17. Digital Delivery, Client Portal & File Retention
17.1 Client Portal
Drift & Flow may provide clients with access to a private online client portal to assist with the memorial tribute process. The portal may include the ability to upload photographs, music and other materials, view project updates, access draft versions and obtain links to final delivered files.
The client portal is provided as a temporary service for the duration of the project and a limited period following final delivery.
17.2 Portal Access Period
The client portal and any associated online viewing or download links will remain available for 60 calendar days following delivery of the final tribute, unless otherwise advised in writing.
After the expiry of this access period, Drift & Flow may, at its sole discretion:
Unpublish or permanently remove the client portal.
Remove links to draft or final tribute files.
Remove project updates, notes and communications contained within the portal.
Remove, archive or permanently delete uploaded materials.
Access to the client portal or any associated links after the 60-day access period is not guaranteed.
17.3 Client Responsibility to Download and Store Files
Clients are responsible for downloading and securely storing all final tribute files and any other materials they wish to retain.
Drift & Flow recommends maintaining multiple backup copies of the final tribute, including copies stored on separate devices or cloud storage services.
Clients should not rely on online viewing links or the client portal as their sole copy of the final tribute.
Once the client portal has been removed, Drift & Flow is under no obligation to provide ongoing access to, recover or reproduce files, links, drafts or uploaded materials.
17.4 Online Viewing Links
Where Drift & Flow provides an online viewing link, streaming link or other digital access method, such access is provided as a convenience only.
Drift & Flow does not guarantee that online viewing links will remain active indefinitely and reserves the right to remove, replace or discontinue such links at any time after the 60-day portal access period.
Clients should ensure they have downloaded and safely stored their final tribute file prior to the expiry of the portal access period.
17.5 Recovery of Files
Following expiry of the client portal access period, Drift & Flow is under no obligation to retain, archive, recover or reproduce any tribute files, drafts, photographs, music, voice recordings or other materials.
If copies remain available, Drift & Flow may, at its sole discretion, provide replacement files or restore access. Additional administration or recovery fees may apply.
Drift & Flow makes no warranty or representation that files or materials will be recoverable after the client portal has been removed.
17.6 Client Materials
Clients warrant that they have the right to provide all photographs, music, video, recordings and other materials supplied to Drift & Flow and that the use of such materials does not infringe the rights of any third party.
Drift & Flow is not responsible for the loss, corruption or deterioration of original files supplied by the client and recommends that clients retain their own copies of all materials submitted.
17.7 Limitation of Liability
To the maximum extent permitted by law, Drift & Flow will not be liable for any loss, damage, expense or claim arising from:
The removal or expiry of the client portal.
Failure by the client to download or back up files within the access period.
The unavailability, discontinuation or removal of online viewing links after the access period.
The loss, corruption or inaccessibility of files, materials or links after delivery of the final tribute.
The inability to recover or reproduce files after the expiry of the client portal access period.
Nothing in these Terms excludes, restricts or modifies any rights or remedies which cannot be excluded under Australian Consumer Law.
18. Website Use
All website content (text, branding, templates, visuals) remains the property of Drift & Flow.
You may not:
Copy, reproduce, or reuse content without permission
19. Privacy
We respect your privacy and handle personal information in accordance with applicable Australian privacy laws.
(You should link this to your separate Privacy Policy page.)
20. Changes to Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
21. Governing Law
These Terms are governed by the laws of Queensland, Australia.