Privacy policy
Effective date: 5 June 2026
Drift & Flow respects your privacy and understands the personal nature of the photographs, stories, recordings and family information shared with us. This Privacy Policy explains how we collect, use, store and protect your information.
Drift & Flow respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
What We Collect
We may collect personal information including your name, email address, phone number, payment-related information, photographs, videos, voice recordings, written memories, family stories and other content provided for the creation of a tribute.
How We Collect Information
We may collect information through our website forms, onboarding forms, email communication, file upload links, payment providers and direct communication with you.
How We Use Your Information
We use your information to create and deliver your tribute, communicate with you, manage payments, provide customer support, improve our services and meet any legal or administrative requirements.
We will never sell or rent your personal information.
Sensitive Family Content
Due to the nature of our services, you may provide sensitive family stories, photographs, voice recordings or information about loved ones. This content is treated with care and respect and is used only for the purpose of creating and delivering your tribute.
We will not use your photographs, videos, voice recordings, stories or completed tribute for marketing, portfolio or promotional purposes without your written permission.
Storage & Security
We take reasonable steps to protect your personal information and tribute content from misuse, interference, loss, unauthorised access, modification or disclosure.
We may retain project files for up to 90 days after delivery.
However, we recommend saving your files securely, as we do not guarantee long-term storage.
Third-Party Services
We may use trusted third-party services to operate our website, manage enquiries, process payments, store files, communicate with clients and create or deliver tribute files.
These providers may store or process information in accordance with their own privacy policies. Some providers may store information outside Australia.
Data Retention
We may retain your files and project information for a limited period after delivery for backup, revision, administrative and record-keeping purposes.
We do not guarantee long-term storage of final tribute files. Clients are responsible for downloading and safely storing their own final files.
Access & Corrections
You may request access to, or correction of, personal information we hold about you by contacting us.
Cookies & Website Use
Our website may use cookies or analytics tools to improve user experience, understand website traffic and support website functionality.
Contact
For any privacy-related enquiries, please contact: